Our Commitment to Your Privacy

At Hephyr, we understand that planning your wedding or celebration is deeply personal. When you share your dreams and details with us, you're trusting us with information that matters. This privacy policy explains exactly how we handle that trust – because transparency isn't just good business practice, it's the foundation of the relationships we build with our clients.

We've written this policy in plain English because legal jargon shouldn't be a barrier to understanding your rights. If something isn't clear, please reach out to us directly. We're here to help, not hide behind complicated terms.

Information We Collect

We only collect information that helps us create beautiful celebrations for you. Here's what we gather and why:

How We Use Your Information

Your information serves specific purposes in helping us deliver exceptional service:

• Planning and executing your decoration services according to your specifications and timeline
• Communicating with you about your event, including updates, confirmations, and any necessary changes
• Processing payments and maintaining accurate financial records for both parties
• Improving our services based on your feedback and preferences
• Showcasing our work in marketing materials, but only with your written consent
• Complying with legal requirements and protecting both your interests and ours

Information Sharing

We're selective about who we share your information with, and we always have good reasons:

Trusted Partners: Sometimes we work with florists, venues, or other vendors to complete your event. We share only the information they need to do their part, and we ensure they maintain the same privacy standards we do.

Legal Requirements: If required by law or to protect someone's safety, we may need to share information with authorities. This is rare, but we want you to know it's possible.

Business Operations: We use trusted service providers for things like payment processing and website hosting. These companies can access your information only to perform their specific functions and are contractually obligated to keep it confidential.

We never share your information for marketing purposes without your explicit consent. Your wedding details won't suddenly appear in someone else's promotional materials.

Your Rights and Control

You have significant control over your personal information. Here's what you can do:

Data Security

Protecting your information is a daily priority, not an afterthought. Here's how we keep your data secure:

We use industry-standard encryption for all data transmission and storage. Your information travels and lives in secure, encrypted environments. Our team receives regular training on privacy best practices, and we limit access to your information to only those team members who need it for your service.

We regularly update our security measures and conduct audits to identify and address potential vulnerabilities. Our payment processing meets PCI DSS standards, ensuring your financial information is handled with bank-level security.

While we take every reasonable precaution, no system is 100% secure. If a security incident ever affects your information, we'll notify you promptly and explain what happened, what information was involved, and what we're doing about it.

Data Retention

We don't keep your information forever. Here's our approach to data retention:

Active client information is kept for the duration of our service relationship and for one year afterward to handle any follow-up questions or warranty issues. Financial records are retained for seven years as required by Pakistani tax law.

Marketing photos and portfolio materials are kept indefinitely, but only with your written permission. You can revoke this permission at any time, and we'll remove the materials from our marketing use.

Website analytics and technical data are automatically deleted after two years. We believe in keeping only what's useful and necessary.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. These small files help us remember your preferences and provide better service.

We use essential cookies that are necessary for the website to function properly, analytics cookies that help us understand how visitors interact with our site (we use this information to improve the user experience), and preference cookies that remember your choices like language settings.

You can control cookies through your browser settings, but disabling certain cookies might affect your ability to use some website features. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Children's Privacy

Our services are designed for adults planning events. We don't knowingly collect personal information from children under 18. If we discover that we've inadvertently collected information from a minor, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it from our systems.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new "last updated" date.

Minor clarifications or administrative changes won't trigger notifications, but we'll still update the date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, please contact us to discuss your concerns or discontinue using our services.